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FREQUENTLY ASKED QUESTIONS

Shea butter is a deep moisturizer that is extremely beneficial for treating ultra  dry skin conditions, such as eczema and psoriasis.

Yes, shea butter has a faint distinct, nutty aroma, as it is derived by shea nuts.

Shea butter can be used anywhere on your body as a moisturizer (though, we recommend you use it sparingly, as it's rich in texture).  The Face Cream is especially good for the delicate skin on your face, but it can be used anywhere on the body.

Yes, shea butter and all of our Beurre products are 100% vegan friendly. Shea butter is extracted from nuts of the African shea tree, Vitellaria paradoxa. 

We declare that animal testing is a form of cruelty and believe that using animals to test the safety of cosmetic, beauty or household products is unnecessary. We support any alternative methods of evaluating safety and unequivocally declare that there is no justifiable reason to continue animal testing in the name of beauty.Since our inception, Le Beurre Shop has never engaged in any form of animal testing. This means that no animal has ever been used to test any of our ingredients, any phase of development or our finished products.

Additionally, Le Beurre Shop does not conduct business with any manufacturer, supplier or company or research establishment that engages in animal testing on our behalf. Our products do not contain any animal derived ingredients: they are 100% vegan and cruelty-free.

Thank you for shopping at Le Beurre Shop. We just know that you will love our products and invite you to visit us again soon. If, for any reason, you are not completely satisfied with your purchase, please let us know. We pride ourselves in offering our customers the best, purest ingredients in all of our products. Please visit our website often for updates on new products.

Shipping:  All orders are shipped within 5-7 business days upon receipt of order. Orders placed during a holiday or promotion will have an approximate lead time of 5-10 business days upon receipt of order.

Cancellations: You may cancel an order before it ships from our facility if it has not been in packed or staged for shipping.

Returns:  You may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return. You can contact us if you have any questions at info@lebeurreshop.com in regards to returning an item. Sale items cannot be refunded.

Damaged or defective products may be returned to after contacting info@lebeurreshop.com. Please submit photo images of the damaged or defective product and we will contact you as to how to return your product and receive a full refund.You will be responsible for paying for your own shipping costs for returning your damaged item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.If you have any questions, please feel free to contact us at info@lebeurreshop.com.

Yes, we ship internationally. Shipping costs will be applied at checkout.

Absolutely! We love speaking to our customers and are always happy to help answer any questions. You can contact us directly by sending an email to info@lebeurreshop.com and we'll get back to you.